Shipping & Returns

📦 Shipping

Each Fox Hollow Friend is handmade slowly and thoughtfully in my Connecticut studio. Once a friend is ready to travel, it is carefully packaged to ensure a safe journey to its new home.

• Processing time: 1–10 business days, depending on whether a friend is ready to ship or is being finished in the studio. Details are noted on each listing.

• Shipping method: USPS (with tracking)

• Shipping within the U.S.: Available

• International shipping: Available (delivery times vary by location)

You’ll receive a tracking number as soon as your order is on its way.

💛 A Note About Handmade Work

Because every piece is one of a kind and individually crafted, small variations in shape, expression, and detail are part of what makes each friend unique.

🔄 Returns & Exchanges

Fox Hollow Friends are collectible art pieces, not mass-produced items. For this reason, returns are handled thoughtfully and on a limited basis.

Return window

If you need to request a return, please contact me within 7 days of delivery.

Eligible returns

• Items must be returned in original condition

• Buyer is responsible for return shipping

• Original shipping costs are non-refundable

Once the item is safely returned, a refund for the purchase price will be issued.

Non-returnable items

• Custom or personalized orders

• Items damaged after delivery

• Items returned without prior contact

🐭 If Something Arrives Damaged

I take great care in packaging, but if your friend arrives damaged, please contact me within 48 hours of delivery with photos so we can make things right.

✨ Questions?

If you’re unsure about a piece, its size, or whether it’s the right fit for your home, I’m always happy to answer questions before purchase.

You can reach me through the contact page — I’ll respond as soon as I’m back in the studio.

🌿 Thank You

Thank you for supporting handmade work and independent artists. Every adoption helps bring new friends to life in Meesylvania.