Shipping & Returns
πΏ Shipping & Returns
From the Fox Hollow Friends Studio
π¦ Shipping
Each Fox Hollow Friend is handmade slowly and thoughtfully in my Connecticut studio. Once a friend is ready to travel, it is carefully packaged to ensure a safe journey to its new home.
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Processing time: 1β10 business days, depending on whether a friend is ready to ship or is being finished in the studio. Details are noted on each listing.
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Shipping method: USPS (with tracking)
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Shipping within the U.S.: Available
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International shipping: Available (delivery times vary by location)
Youβll receive a tracking number as soon as your order is on its way.
π A Note About Handmade Work
Because every piece is one of a kind and individually crafted, small variations in shape, expression, and detail are part of what makes each friend unique.
π Returns & Exchanges
Fox Hollow Friends are collectible art pieces, not mass-produced items. For this reason, returns are handled thoughtfully and on a limited basis.
Return window
If you need to request a return, please contact me within 7 days of delivery.
Eligible returns
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Items must be returned in original condition
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Buyer is responsible for return shipping
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Original shipping costs are non-refundable
Once the item is safely returned, a refund for the purchase price will be issued.
Non-returnable items
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Custom or personalized orders
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Items damaged after delivery
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Items returned without prior contact
π If Something Arrives Damaged
I take great care in packaging, but if your friend arrives damaged, please contact me within 48 hours of delivery with photos so we can make things right.
β¨ Questions?
If youβre unsure about a piece, its size, or whether itβs the right fit for your home, Iβm always happy to answer questions before purchase.
You can reach me through the contact page β Iβll respond as soon as Iβm back in the studio.
πΏ Thank You
Thank you for supporting handmade work and independent artists. Every adoption helps bring new friends to life in Meesylvania.